Senior Manager, Customer Operations

Job Summary

A company is looking for a Senior Manager, Customer Operations.

Key Responsibilities

• Own and optimize the customer onboarding and order delivery experience
• Lead and manage a team of Customer Care Managers, setting priorities and performance expectations
• Drive accountability for install completion and continuous improvement of processes

Required Qualifications

• Bachelor's degree or equivalent experience
• 8-10+ years of experience in telecommunications or customer operations
• Prior experience leading customer-facing operational teams
• Proven ability to manage complex workflows in fast-paced environments
• Solid understanding of Fiber, VoIP, and order delivery processes