Senior Manager, Customer Operations

Job Summary

Owning the US customer operations, the remote Senior Manager, Customer & Commercial Operations will manage hardware logistics, design the US service function, and oversee commercial contracting processes to ensure effective deployment and scaling of operations.

Key responsibilities

• Manage the camera supply chain from manufacturing to deployment, forecasting demand and ensuring timely hardware activation
• Establish the US service function, designing processes for repairs, replacements, and uptime commitments for health system customers
• Oversee commercial contracting by partnering with sales on terms, drafting contracts, and managing compliance with legacy agreements

Required qualifications

• 3-5 years of experience in business or operations roles with a focus on hardware logistics or commercial contract management
• Startup experience, preferably in a Series A or B environment, with the ability to operate without a defined playbook
• Experience in a regulated industry, particularly in medical devices or health tech with hardware components
• Proficiency in AI tooling for workflow automation and process improvement
• Strong analytical skills, with a background in management consulting or investment banking as a plus