Senior Manager, Customer Requirements

Job Summary

A company is looking for a Senior Manager, Customer Requirements and Information Program.

Key Responsibilities

• Manage and validate customer requests, ensuring compliance with regional regulations and feedback loops
• Act as a senior interface between local Sales Business Centers and Global CRIM, overseeing ticket operations in the Americas
• Identify and implement process improvements, support CRIM tools, and ensure regional compliance with global standards

Required Qualifications

• Degree in Business Administration, Data Analytics, Sustainability, or a related field; MBA preferred
• Minimum 12 years' experience with a bachelor's degree or 10 years with a master's degree in complex organizations
• Demonstrated experience in process optimization and project management related to CRIM topics
• Proven ability to partner with Sales or Commercial organizations and knowledge of compliance frameworks
• Strong analytical skills and experience in stakeholder collaboration across various organizational levels