Senior Manager, Customer Requirements

Job Summary

A company is looking for a Senior Manager, Customer Requirements and Information Management, Americas.

Key Responsibilities

• Manage and validate customer requests in the region, ensuring alignment with regulations and quality standards
• Act as a senior interface between local Sales Business Centers and Global CRIM, overseeing operations and follow-ups
• Identify operational inefficiencies and recommend improvements to enhance CRIM processes and governance

Required Qualifications

• Degree in Business Administration, Data Analytics, Sustainability, or a related field; MBA preferred
• Minimum 12 years of experience with a bachelor's degree or 10 years with a master's degree in complex organizations
• Proven track record in process optimization and project management related to CRIM topics
• Experience collaborating with Sales or Commercial organizations and knowledge of compliance frameworks
• Strong analytical abilities and a proactive mindset for managing multiple workstreams