Senior Manager Customer Success

Job Summary

A company is looking for a Senior Manager, Customer Success.

Key Responsibilities:

• Develop and maintain relationships with clients and act as a trusted advisor in hotel category management
• Lead workshops on hotel category management topics and ensure contractual commitments are met
• Coordinate with internal departments to deliver hotel-related solutions and monitor performance data for improvements

Required Qualifications:

• Experience in interacting with clients and internal resources
• Ability to drive change and articulate a clear vision for goal achievement
• Adaptability to fast-paced environments and shifting priorities
• Global team collaboration and continuous improvement mindset
• Learning mindset and willingness to apply new skills in daily work