Senior Manager, Customer Success

Job Summary

A company is looking for a Senior Manager, Enterprise Customer Success.

Key Responsibilities

• Lead and develop a team of Enterprise Customer Success Managers, fostering a culture of growth and excellence
• Manage relationships with top strategic accounts, driving customer value and product usage
• Collaborate with executive leadership to define and execute customer success strategies while ensuring a seamless customer experience

Required Qualifications

• 7+ years of relevant experience in SaaS or technology sectors
• 5+ years in customer-facing roles managing large accounts
• 1+ years of experience in managing a team
• Proficiency in Salesforce or similar CRM tools
• Experience with Gainsight or similar Customer Success platforms