Senior Manager, Customer Success

Job Summary

A company is looking for a Senior Manager, Upmarket Customer Success - NAMER.

Key Responsibilities

• Hire, mentor, and develop a team of Customer Success Managers focused on customer value and results
• Influence the design of customer success methodology and define strategies to achieve KPIs
• Collaborate with cross-functional teams to drive adoption and ensure effective customer engagement

Required Qualifications

• 5+ years of experience leading customer-facing teams, preferably in Customer Success or Account Management
• Experience managing Mid-Market and Enterprise customers with complex product requirements
• Proven track record of establishing executive-level relationships and navigating escalations
• Ability to define onboarding and ongoing enablement programs for team development
• Strong critical thinking skills and a passion for cybersecurity and emerging technologies