Senior Manager, Customer Success

Job Summary

A company is looking for a Senior Manager, Customer Success Digital Transformation.

Key Responsibilities

• Lead and manage a team of Technology Planning Project Managers, providing guidance and support
• Assess current business capabilities and identify gaps through data-driven analysis
• Develop business capability plans and collaborate with senior management to implement a multi-year technology roadmap

Required Qualifications

• Proven ability to hire and manage a high-performing team of Project Managers
• Experience in capability planning for technology portfolios that include customer and employee tools
• Demonstrated ability to design and execute a strategic multi-year roadmap aligned with business goals
• Proficiency in establishing KPIs to measure technology initiatives' success
• Strong analytical skills to identify trends and areas for improvement