Senior Manager, Customer Success

Job Summary

A company is looking for a Senior Manager, Customer Success.

Key Responsibilities

• Manage a portfolio of existing customers on the platform
• Develop relationships with customers, providing guidance to achieve business objectives
• Monitor client performance and drive product expansion, reporting on financial impact to executives

Required Qualifications

• 7-10+ years in client success, account management, or project management roles, preferably in healthcare tech
• Bachelor's degree in Healthcare Administration, Business, Nursing, or related fields
• Experience managing complex relationships and projects with health system executives
• Strong project management skills and analytical mindset with proficiency in reporting tools
• Ability to navigate clinical workflows and adapt in a dynamic environment