Senior Manager, Customer Success

Job Summary

A company is looking for a Senior Manager, Customer Success Managers to lead and inspire a team of client-facing product experts.

Key Responsibilities

• Manage and develop a team of approximately 10 Customer Success Managers for effective pre- and post-sales engagements
• Ensure CSM-led engagements are data-driven and aligned with measurable client outcomes
• Collaborate with sales leadership to prioritize accounts and optimize resource allocation for maximum impact

Required Qualifications

• 5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar)
• 2+ years of experience leading high-performing teams
• Data-driven decision-maker utilizing metrics and insights for prioritization
• Ability to thrive in a fast-paced, high-growth environment
• Strong presentation skills tailored to senior stakeholders