Senior Manager, Customer Success

Job Summary

A company is looking for a Senior Manager, Customer Success - Ad Solutions.

Key Responsibilities

• Manage, coach, and develop a team of Ad Network CSMs while ensuring high standards for client communication and revenue accountability
• Carry a personal revenue number and develop account strategies to drive retention, renewals, and upsells
• Build training materials and processes for the CSM team, leveraging technology and data to enhance productivity

Required Qualifications

• 6+ years in digital advertising, ad sales, or a related field
• 2+ years of team management experience with a proven track record of performance improvement
• Startup experience preferred, demonstrating adaptability and resourcefulness
• Technical proficiency to independently create solutions and understand product capabilities
• Ability to thrive in a hybrid role that combines customer success with commercial impact