Senior Manager, Customer Success

Job Summary

Senior Manager, Customer Success is a full-time remote position responsible for developing and maintaining customer tools and programs to enhance the customer experience and support growth and retention goals.

Key Responsibilities

• Design customer collateral and manage communication and marketing deliverables
• Lead change management strategies for customer-facing tools and initiatives
• Develop digital processes to ensure success for Sales and Account Management teams

Required Qualifications

• 5+ years of healthcare work experience
• 5+ years of experience in project management, product management, or consulting
• Bachelor's degree in a relevant field or equivalent experience
• Experience with digital tools such as Marketo, Wrike, and Highspot
• Salesforce operations experience with workflow design knowledge