Senior Manager, Customer Success

Job Summary

Managing a portfolio of enterprise health system clients, the full-time remote Senior Manager, Customer Success will serve as a strategic partner, ensuring successful implementation and long-term value of AI-powered clinical documentation solutions while collaborating with executive and operational leaders.

Key responsibilities

• Manage client relationships and ensure long-term success and satisfaction with the SmarterNotes platform
• Lead executive business reviews and strategic planning sessions to align product performance with client goals
• Drive product adoption and monitor client health, delivering reports that demonstrate utilization trends and financial impact

Required qualifications

• 7-10+ years of experience in healthcare operations, client success, or healthcare technology
• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Health Informatics, or related fields
• Demonstrated success managing executive relationships within complex health systems
• Experience leading implementation and optimization of healthcare technology solutions
• Strong understanding of hospital operations and clinical workflows