Senior Manager, Customer Success

Job Summary

Driving strategic expansion within top accounts, the full-time Senior Manager, Customer Success will lead the Customer Success team, close complex expansion deals, and develop scalable strategies in a remote work environment.

Key Responsibilities

• Own the expansion strategy and commercial outcomes for high-value accounts, building executive relationships and closing complex deals
• Manage and develop the Customer Success team, coaching them to identify and close expansion opportunities
• Define and codify the strategic expansion playbook, including account planning templates and qualification frameworks

Required Qualifications

• 7+ years in strategic account management or expansion sales in developer tools, data infrastructure, or enterprise SaaS
• Proven success in closing complex, multi-threaded expansion deals ($100K+ ACV) within enterprise accounts
• 2+ years of people leadership experience with a track record of developing team members
• Experience with consumption-based or usage-based pricing models
• Demonstrated ability to build structure and processes where none existed, such as playbooks and operating rhythms