Senior Manager, Customer Success
Job Summary
Leading a team of Customer Success Engineers, the remote Senior Manager, Customer Success will drive measurable customer outcomes across the Veeam Data Platform while balancing strategic planning with hands-on execution, ensuring customers realize value and improve resilience.
Key responsibilities
- Lead, coach, and develop a team of Customer Success Engineers to deliver consistent, high-quality customer outcomes
- Set performance standards and operating rhythms for onboarding, adoption, success planning, and renewal risk mitigation
- Monitor customer health and drive continuous improvement in team operations, aligning activities with account strategy and revenue priorities
Required qualifications
- Eight or more years of customer-facing technical experience in enterprise IT, SaaS, or related fields
- Three or more years of people leadership experience managing technical professionals or customer success engineers
- Strong understanding of Veeam solutions or comparable data protection and enterprise infrastructure technologies
- Experience building and scaling customer success practices, including onboarding and success planning
- Strong technical acumen across virtualization, storage, cloud platforms, and disaster recovery best practices
Complete Job Description
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