Senior Manager, Customer Success Analytics

Job Summary

Leading the evolution of Customer Success analytics, the full-time Senior Manager, Customer Success Analytics will define strategic visions, architect frameworks to enhance customer health, and serve as a key advisor to executive leadership while working remotely.

Key responsibilities

• Define and execute the strategic vision for the global Customer Success analytics roadmap
• Architect advanced Customer Health and adoption frameworks to mitigate churn and drive expansion
• Provide strategic oversight of data architecture and systems integration for post-sales reporting

Required qualifications

• 10+ years of experience in Business Intelligence or Analytics within high-growth B2B SaaS organizations
• Deep understanding of SaaS metrics such as ARR, NRR, and Customer Lifetime Value
• Proficiency in data architecture principles and engineering oversight, including Snowflake and BigQuery
• Advanced experience with modern BI tools like Tableau for enterprise-grade visualization solutions
• BS/BA degree in a related discipline; Master's degree preferred