Senior Manager, Customer Success Operations
Job Summary
Leading the configuration and continuous improvement of customer success technology, the full-time Senior Manager, Customer Success Operations will oversee Gainsight administration, AI-driven customer journeys, and operational governance while working remotely.
Key responsibilities:
- Own and enhance the technology infrastructure for AI-driven customer success initiatives, including playbooks and health scoring
- Administer and configure the Gainsight platform, ensuring data quality and effective workflow automation
- Design and manage customer community experiences and digital engagement programs to support proactive customer outreach
Required qualifications:
- Bachelor's Degree in a relevant field; Master's Degree preferred
- 10+ years of experience in customer success operations or related disciplines, with a strong technical background in Gainsight
- Deep understanding of AI-enabled operations and predictive analytics
- Experience with automation tools and workflow management
- Ability to translate strategic priorities into technical requirements and operational processes
Complete Job Description
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