Senior Manager, Customer Success Operations

Job Summary

Driving strategic initiatives, the full-time Senior Manager, Customer Success Operations will architect operational models, enhance post-sales productivity, and collaborate with leadership to achieve revenue goals in a remote environment.

Key responsibilities

• Architect and implement strategic initiatives to improve post-sales productivity and pipeline visibility across the AMER region
• Oversee the design and optimization of complex post-sales processes, ensuring data accuracy and actionable insights for Customer Success teams
• Manage operational rhythm and pipeline performance, leveraging analytics to forecast revenue and identify risks to post-sales goals

Required qualifications

• 8+ years of experience in Revenue/Business Operations or Customer Success Operations, preferably in a fast-paced B2B SaaS environment
• Proven ability to design scalable processes and use data to diagnose business challenges
• Exceptional executive presence and ability to advise senior leadership effectively
• Advanced skills in post-sales forecasting, pipeline management, and go-to-market modeling
• Strong familiarity with CRM/CS platforms and enterprise automation tools