Senior Manager, Customer Success Operations

Job Summary

Driving strategic initiatives for the AMER region, the full-time remote Senior Manager, Customer Success Operations will architect operational models, enhance post-sales productivity, and serve as a trusted advisor to leadership while managing complex cross-functional projects.

Key responsibilities

• Architect and implement AMER-wide strategic initiatives to improve post-sales productivity and pipeline visibility
• Oversee the design and optimization of post-sales processes, tools, and systems while ensuring data accuracy within CRM
• Monitor and analyze post-sales pipeline metrics, driving forecasting and identifying risks to achieving revenue goals

Required qualifications

• 8+ years of experience in Revenue/Business Operations or Customer Success Operations, preferably in a B2B SaaS environment
• Proven expertise in designing scalable processes and using data to diagnose business problems
• Exceptional ability to engage with VP and SVP-level leadership as a trusted advisor
• Advanced skills in post-sales forecasting, pipeline management, and go-to-market modeling
• Strong familiarity with CRM platforms (e.g., Salesforce, Gainsight) and enterprise automation tools