Senior Manager, Customer Support

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Fri, May 23, 2025

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Management, Senior Level

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Senior Manager, Customer Support (Cloud / Technical).

Key Responsibilities

Manage the Customer Support team to meet or exceed customer support OKRs
Mentor Customer Support Managers and hold regular meetings to triage customer issues
Address support issues from customers to resolution via phone and remote desktop support

Required Qualifications

College diploma or bachelor's degree in a technology-related field or equivalent work experience
Prior leadership or supervisory experience
5-7 years of software support experience
Experience with Microsoft Windows, IIS, SQL Server, and Microsoft Azure

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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