Senior Manager, Customer Support

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Mar 19, 2026

This job expires in: 7 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Senior Level

Job Summary

A company is looking for a Senior Manager, Customer Support.

Key Responsibilities

Lead and develop a global team of Technical Customer Support Specialists
Serve as the primary escalation point for complex customer issues and ensure timely resolutions
Analyze global KPIs to drive improvements and manage customer SLAs

Required Qualifications

Deep technical proficiency in Customer Support tools and technologies
Experience in defining and improving key support metrics
Proven track record of leading global remote teams
Knowledge of Software as a Service (SaaS) products
Relevant understanding of clinical guidelines and regulations

COMPLETE JOB DESCRIPTION

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