Senior Manager, Customer Support

Job Summary

A company is looking for a Senior Manager - Customer Support.

Key Responsibilities

• Lead and develop a global team of Technical Customer Support Specialists
• Serve as the primary escalation point for complex customer issues and ensure timely resolutions
• Analyze global KPIs to drive improvements and manage customer SLAs

Required Qualifications

• Deep technical proficiency in Customer Support tools and technologies
• Proven track record of leading and motivating global remote teams
• Extensive experience in customer support and managing global support teams
• Knowledge of Software as a Service (SaaS) products
• Relevant understanding of clinical guidelines and regulations