Senior Manager Customer Transformation

Job Summary

A company is looking for a Senior Manager Customer Transformation.

Key Responsibilities

• Lead strategic projects that deliver tangible results across various sectors
• Translate business objectives into customer-centric strategies and solutions throughout the customer journey
• Manage stakeholder relationships and coach junior consultants to enhance project outcomes

Required Qualifications

• Proven experience in managing complex projects and teams
• Strong understanding of customer experience, digital platforms, and loyalty programs
• Ability to simplify complexity and provide actionable strategic recommendations
• Experience in business development and client relationship management
• Relevant educational background in business, strategy, or a related field