Senior Manager, Customer Transformation
Job Summary
Leading the MTA team, the full-time Senior Manager, Customer Transformation will manage the development and continuous improvement of the ticketing platform while driving AI initiatives and enhancing customer experience in a remote capacity.
Key responsibilities
- Directs the MTA team to drive adoption and development of the ticketing application across all technology domains
- Identifies and executes AI-driven initiatives to improve network reliability and ticketing efficiency
- Coordinates automation development and integrates legacy networks to enhance operational performance
Required qualifications
- Bachelor's degree (Engineering degree preferred)
- Minimum 7 years of related experience, including at least 2 years in a managerial role
- Experience in implementing orchestrated workflows and network control environments
- Expertise in systems development and frameworks such as GITHUB, Itential, Java, JSON, and Ansible
- Strong understanding of IP, Transport, Access, and voice/VoIP network design and operations
Complete Job Description
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