Senior Manager, CX Channel Strategy

Job Summary

A company is looking for a Sr. Manager, CX Channel Strategy.

Key Responsibilities

• Lead and develop a high-performing team focused on channel strategy, partner operations, and program execution
• Define and evolve the CX channel strategy to support scaling service delivery through partners
• Monitor partner performance and delivery outcomes and recommend optimizations to improve customer value and operational efficiency

Required Qualifications

• 8+ years in enterprise software, SaaS, or data/AI technology markets
• 5+ years in a program management or CX operations role, preferably supporting delivery or enablement functions
• 3+ years of experience supporting partner/channel programs and/or partner enablement initiatives
• 3+ years in a leadership role, developing and managing high-performing teams across multiple geographies
• Proven track record of building and developing strategic partnerships to drive revenue