Senior Manager CX Operations

Job Summary

A company is looking for a Senior Manager CX Operations, Post Shipment (Remote).

Key Responsibilities

• Shape and execute the vision for post-shipment customer experience, collaborating across business units
• Lead the refinement and implementation of warranty policies and post-shipment service processes
• Analyze post-shipment cost drivers and support budget planning to improve operating margins

Required Qualifications

• Bachelor's degree required
• 8+ years of experience in customer experience or post-shipment service in a B2B environment
• Experience with CX technologies, AI, and predictive analytics
• Familiarity with CRM and service platforms, such as Salesforce
• Lean Six Sigma or similar process improvement certification is a plus