Senior Manager, CX Operations

Job Summary

A company is looking for a Senior Manager, CX Operations to oversee post-sales data, operations, and processes.

Key Responsibilities

• Develop and implement post-sales strategies, including defining CX roles and capacity planning
• Design and maintain CX metrics dashboards to track health, retention, and expansion metrics
• Automate workflows and enhance CX operations by embedding AI-driven processes

Required Qualifications

• 5+ years of experience in CX Operations, Revenue Operations, or related roles in B2B SaaS
• Proven track record of improving customer success systems and processes
• Strong understanding of post-sales metrics and leading indicators
• Experience in high growth or startup environments