Senior Manager, Defined Benefits

Job Summary

A company is looking for a Senior Manager, Benefits Administration Services - Defined Benefits.

Key Responsibilities

• Manage defined benefit administration with a focus on client satisfaction, retention, and growth
• Partner with clients and leadership to define business strategy and operational priorities
• Lead process improvement initiatives and ensure compliance with service delivery standards

Required Qualifications

• Bachelor's degree or equivalent relevant experience
• 7+ years of client-facing or client support experience in benefits administration
• Experience managing teams within BPO and/or call center environments
• Strong background in defined benefit and/or defined contribution plan administration
• Advanced proficiency in MS Office, particularly Excel