Senior Manager, Defined Benefits

Job Summary

Leading innovation in defined benefit programs, the full-time Senior Manager, Defined Benefits will manage client relationships, drive operational efficiencies, and ensure exceptional service delivery while working remotely.

Key responsibilities

• Manage a large market defined benefit administration with a focus on client satisfaction, retention, and growth
• Partner with clients and leadership to define business strategy, service models, and operational priorities
• Lead initiatives for process improvement and system enhancements within defined benefit administration

Required qualifications

• Bachelor's degree or equivalent relevant experience
• 10+ years of client-facing or client support experience in defined benefit or pension administration
• Experience managing teams within BPO and/or call center environments supporting benefits administration
• Strong background in defined benefit, including operational oversight and client management
• Advanced proficiency in MS Office, particularly strong Excel skills