Senior Manager Demand Planning

Job Summary

A company is looking for a Senior Manager Global Capacity and Operational Planning (Community Support).

Key Responsibilities

• Lead demand forecasting and long-term planning strategy for multi-channel contact center operations
• Design and maintain demand forecasting models and analyze operational datasets for accuracy and capacity
• Mentor and develop planning analysts, fostering a culture of data-driven decision-making and continuous improvement

Required Qualifications

• 12+ years of experience in demand forecasting, capacity planning, or applied analytics
• 5+ years of people management experience
• Bachelor's degree in a quantitative field such as Mathematics, Statistics, or Data Science
• Hands-on experience with forecasting models and strong analytical skills in SQL and Python
• Strong understanding of contact center metrics and experience in global contact center environments preferred