Senior Manager Digital Customer Success

Job Summary

A company is looking for a Senior Manager, Digital Customer Success.

Key Responsibilities

• Execute the Scaled Customer Success strategy by building tech-touch programs that enhance customer value
• Oversee the Camunda Academy and Certification & Credentialing Programs to improve customer learning experiences
• Collaborate with cross-functional teams to integrate digital services and ensure exceptional customer experiences

Required Qualifications

• 8+ years of professional experience in Customer Success or similar roles, with 3+ years in leadership
• Experience in establishing digital delivery frameworks and self-service capabilities
• Hands-on experience with AI-driven customer experiences
• Deep understanding of the post-sale customer lifecycle
• Ability to collaborate effectively with cross-functional teams