Senior Manager, Digital Product

Job Summary

Driving the servicing strategy for new digital products, the full-time Senior Manager, Digital Product will collaborate with cross-functional teams to develop scalable servicing solutions and ensure operational readiness prior to product launches.

Key responsibilities

• Own and drive the end-to-end servicing strategy for new digital products, proactively identifying needs and shaping solutions
• Design and implement scalable servicing standards and processes, including maintaining a robust product servicing knowledge base
• Act as a strategic partner to product and technology teams, ensuring seamless execution through user acceptance testing and anticipating servicing implications

Required qualifications

• Minimum 3-5 years of experience in product development, product operations, or servicing strategy
• Proactive, self-starter mindset with a strong sense of ownership and the ability to drive initiatives independently
• Strong customer-first mindset with a passion for improving servicing experiences
• Natural relationship builder, fostering alignment and collaboration across teams
• Experience working with technical and product development teams is a plus