Senior Manager, Digital Product

Job Summary

Driving the servicing strategy for new digital products, the full-time Senior Manager, Digital Product will proactively identify needs, shape solutions, and ensure readiness for product launches while collaborating with various stakeholders across Digital Product Development and Operations.

Key responsibilities

• Own and drive the servicing strategy for new digital products end-to-end, ensuring readiness ahead of launches
• Design and implement scalable servicing standards and processes, including a robust product servicing knowledge base
• Act as a strategic partner to product and technology teams, translating business needs into clear feature requirements and ensuring seamless execution

Required qualifications

• Minimum 3-5 years of experience in product development, product operations, or servicing strategy
• Strong customer-first mindset with a passion for improving servicing experiences
• Excellent communication skills to translate complex concepts into actionable insights
• Experience working with technical and product development teams is a plus
• Highly proactive and self-starter mindset with a strong sense of ownership