Senior Manager, Digital Product

Job Summary

Driving the servicing strategy for new digital products, the full-time Senior Manager, Digital Product will collaborate with cross-functional teams to design scalable servicing processes and ensure readiness for product launches.

Key responsibilities

• Own and drive the end-to-end servicing strategy for new digital products, proactively identifying needs and shaping solutions
• Design and implement scalable servicing standards and self-service capabilities, maintaining a robust product servicing knowledge base
• Act as a strategic partner to product and technology teams, ensuring seamless execution through user acceptance testing and addressing servicing implications

Required qualifications

• Minimum 3-5 years of experience in product development, product operations, or servicing strategy
• Proactive self-starter mindset with a strong sense of ownership and ability to operate independently
• Strong customer-first mindset with a passion for improving servicing experiences
• Experience working with technical and product development teams is a plus
• Ability to thrive in fast-paced, ambiguous environments and manage multiple initiatives simultaneously