Senior Manager, Digital Renewals

Job Summary

A company is looking for a Sr. Manager, Digital Renewals.

Key Responsibilities

• Own strategy and operations for sales-assisted, self-service, and auto-renewal commercial renewals
• Lead, develop, and inspire a team responsible for 1:1 and scaled renewal motions
• Collaborate with cross-functional teams to optimize the digital renewal journey and drive improved retention and expansion

Required Qualifications

• 7+ years experience in SaaS, recurring revenue, or subscription-based business, with emphasis on renewals or customer success
• 3+ years of people management experience, including managing managers and scaling teams
• Deep experience with digital commerce or self-service renewal workflows
• Track record driving measurable improvements in renewal rates and customer lifecycle performance
• Strong analytical and process optimization skills, with experience using CRM and digital tools