Senior Manager, Employee Services

Job Summary

A company is looking for a Senior Manager, Employee Service Center.

Key Responsibilities

• Lead and develop teams focused on delivering customer-centric HR support and operational excellence
• Drive standardization and process improvement initiatives to enhance the employee experience
• Analyze metrics and reporting to identify operational efficiencies and improve service delivery

Required Qualifications

• 7+ years of experience leading mid-sized HR teams and developing junior leaders
• 5+ years in designing and implementing scalable HR processes in an operations or shared services role
• Experience building employee service/resource centers for organizations with 5,000+ employees
• Proficiency in HRIS systems such as Workday and ServiceNow
• Strong skills in Google Suite, Excel, PowerPoint, and project management tools