Senior Manager, Enterprise Customer Success

Job Summary

A company is looking for a Senior Manager, Enterprise Customer Success.

Key Responsibilities

• Hire, coach, and develop a high-performing Enterprise Customer Success Management (CSM) team
• Lead a team of 6-8 CSMs to deliver exceptional customer value and drive account growth
• Own team metrics related to renewal success, account growth, and business value delivery

Required Qualifications

• 3+ years of experience in building and managing high-performing CSM teams in B2B enterprise SaaS
• 8+ years of experience in customer-facing roles
• Demonstrated ability to lead a customer-facing team and manage a book of business
• Experience in managing customer renewals and revenue targets
• High business acumen and understanding of revenue team operations