Senior Manager Global Customer Support

Location: Remote

Compensation: Salary

Staff Reviewed: Wed, Apr 10, 2024

This job expires in: 10 days

Job Category: Customer Service

Employment Status: Permanent

Career Level: Experienced, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Senior Manager, Global Customer Support.

Key Responsibilities:

Lead efforts to hire, develop, and build a technical team
Participate in regular operational reviews to identify problems and gaps in service delivery
Manage customer escalations and dissatisfaction issues for customer accounts

Required Qualifications:

Bachelor's Degree or equivalent experience
Minimum of 6 years' experience in a customer support manager role
Experience managing Enterprise support in a large and complex environment
Proven capability of delivering on support metrics and managing a support team to high productivity
Experience with LMS is a plus

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