Senior Manager, Guest Voice
Job Summary
To drive impactful customer experience initiatives, the full-time Senior Manager, Guest Voice will oversee the governance and evolution of Marriott's guestVoice program, managing survey content, reporting, and stakeholder collaboration both onsite and remotely.
Key responsibilities
- Manage and support the Guest Voice program, ensuring effective survey design and execution
- Synthesize insights from guest feedback to inform executive leadership and guide business decisions
- Collaborate with cross-functional teams to maintain compliance and enhance customer experience measurement
Required qualifications
- Five or more years of experience in research-related consulting or voice of the customer programs
- A 4-year degree from an accredited university
- Extensive project management experience with complex programs and cross-functional stakeholders
- Proficiency in engaging with IT/Data/Analytics teams and managing vendor relationships
- Experience in creating presentations and documenting workflows
Complete Job Description
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