Senior Manager Hardware Support

Job Summary

A company is looking for a Senior Manager, Remote Hardware Support.

Key Responsibilities

• Manage a regional team of technical support engineers to deliver excellent customer support
• Oversee and prioritize hardware support service requests and customer escalations
• Implement continuous improvement initiatives for product and support resolution paths

Required Qualifications

• BS or MS degree or equivalent experience relevant to the functional area
• Four or more years of people management or technical lead experience
• Experience in Customer Service and Technical Support in large corporations
• Strong leadership abilities and experience in managing remote teams
• Familiarity with Oracle Hardware product suite is a strong plus