Senior Manager, IAM Operations

Job Summary

Leading the implementation of transformative Identity and Access Management (IAM) solutions, the full-time Senior Manager, IAM Operations will manage operational performance, governance, and service quality while collaborating with cross-functional teams in a remote environment.

Key responsibilities

• Owns end-to-end IAM service health and operational performance, including SLA/SLO achievement and incident management
• Defines operational KPIs and dashboards, using data to drive decisions and improvements in IAM capabilities
• Oversees vendor performance and manages service providers to ensure compliance with contractual obligations and service levels

Required qualifications

• Bachelor's degree in Cybersecurity, Risk Management, Computer Science, or a related field
• 5 years of experience in IAM technologies and processes, with at least 3 years in a leadership role
• Deep understanding of IAM technologies and best practices, including LDAP, MFA, and IGA
• Working knowledge of IAM principles in a cloud-first environment
• Familiarity with regulations such as PCI, SOX, HIPAA, and EU-GDPR as they relate to IAM