Senior Manager, Incident Management

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Incident Management will architect business continuity across critical financial and supply chain systems while ensuring the resilience and observability of the global SaaS ecosystem in a remote environment.

Key responsibilities

• Lead, mentor, and grow a team of SREs, fostering a culture of accountability and continuous learning
• Transition incident management from reactive support to proactive engineering aligned with digital transformation initiatives
• Own the Major Incident Response process and lead Root Cause Analysis to drive systematic improvements

Required qualifications

• 8+ years of experience in SRE, DevOps, or Production Engineering, including 2+ years in a management role
• Deep understanding of Order-to-Cash or Procure-to-Pay business cycles
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Solid knowledge of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, or Prometheus