Senior Manager, Incident Management

Job Summary

Leading a high-performing team, the full-time Senior Manager, Incident Management will oversee the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles, ensuring the resilience and observability of a global SaaS ecosystem while working remotely.

Key responsibilities

• Lead, mentor, and develop a team of Site Reliability Engineers (SREs) to foster a culture of accountability and continuous learning
• Transition incident management from reactive support to proactive engineering aligned with Finance and Supply Chain digital transformation initiatives
• Own the Major Incident Response process and lead Root Cause Analysis (RCA) efforts to improve operational efficiency

Required qualifications

• 8+ years of experience in SRE, DevOps, or Production Engineering, including 2+ years in a management role
• Strong understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Proficiency in networking, identity management, and endpoint management
• Familiarity with observability tools like Datadog, Splunk, or New Relic