Senior Manager, Incident Management

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Incident Management will architect business continuity for critical lifecycles, ensuring the resilience of a global SaaS ecosystem while working remotely.

Key responsibilities

• Lead, mentor, and develop a high-performing team of SREs, fostering a culture of accountability and psychological safety
• Transition from reactive support to proactive engineering by aligning team goals with Finance and Supply Chain digital transformation initiatives
• Oversee the Major Incident Response process and lead Root Cause Analysis to drive continuous learning and reduce manual toil

Required qualifications

• 8+ years of experience in SRE, DevOps, or Production Engineering, including 2+ years in people management
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Strong knowledge of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, or Prometheus