Senior Manager, Incident Management

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Incident Management will architect business continuity and oversee the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles in a remote environment.

Key responsibilities

• Lead, mentor, and grow a team of SREs, fostering a culture of accountability and continuous learning
• Transition the team from reactive support to proactive engineering aligned with digital transformation initiatives
• Own the Major Incident Response process and ensure efficient "War Rooms" that lead to actionable improvements

Required qualifications

• 8+ years in SRE, DevOps, or Production Engineering, including 2+ years in people management
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, Workday, or Salesforce
• Solid grasp of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, New Relic, or Prometheus