Senior Manager, Incident Management

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Incident Management will oversee the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles, ensuring the resilience and scalability of the global SaaS ecosystem while working remotely.

Key responsibilities

• Lead, mentor, and develop a team of SREs, fostering a culture of accountability and continuous improvement
• Architect observability across complex business processes and manage the Major Incident Response process for corporate systems
• Champion automation through "Infrastructure as Code" and ensure alignment with broader digital transformation initiatives

Required qualifications

• 8+ years in SRE, DevOps, or Production Engineering, including 2+ years in a management role
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Solid knowledge of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, or New Relic