Senior Manager, Incident Management

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Incident Management will architect business continuity for critical lifecycles while ensuring the resilience and observability of the global SaaS ecosystem in a remote work environment.

Key responsibilities

• Lead, mentor, and grow a team of SREs, fostering a culture of accountability and continuous learning
• Transition the team from reactive support to proactive engineering, aligning goals with digital transformation initiatives
• Own the Major Incident Response process and lead Root Cause Analysis to implement actionable improvements

Required qualifications

• 8+ years in SRE, DevOps, or Production Engineering, with 2+ years of people management experience
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Strong knowledge of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, New Relic, or Prometheus