Senior Manager, Incident Management

Job Summary

Leading a high-performing team, the full-time Senior Manager, Incident Management will oversee the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles, ensuring the resilience and scalability of the global SaaS ecosystem while working remotely.

Key responsibilities

• Lead, mentor, and develop a team of Site Reliability Engineers (SREs) while fostering a culture of accountability
• Transition from reactive support to proactive engineering, aligning team goals with Finance and Supply Chain initiatives
• Own the Major Incident Response process and lead Root Cause Analysis to promote continuous learning and improvement

Required qualifications

• 8+ years in SRE, DevOps, or Production Engineering, with at least 2 years in a management role
• Strong understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Solid knowledge of Networking, Identity Management, and Endpoint Management
• Proficiency in monitoring tools like Datadog, Splunk, or New Relic