Senior Manager, Incident Management

Job Summary

Leading a high-performing team, the full-time Senior Manager, Incident Management will oversee the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles, ensuring the resilience and scalability of the global SaaS ecosystem while working remotely.

Key responsibilities

• Lead, mentor, and grow a team of Site Reliability Engineers (SREs), fostering a culture of accountability and continuous improvement
• Architect observability across complex business processes and define Service Level Objectives (SLOs) for critical SaaS integrations
• Own the Major Incident Response process, ensuring efficient "War Rooms" and leading Root Cause Analysis for continuous learning

Required qualifications

• 8+ years of experience in SRE, DevOps, or Production Engineering, with at least 2 years in people management
• Deep understanding of Order-to-Cash and Procure-to-Pay cycles
• Experience managing enterprise ecosystems such as NetSuite, SAP, Workday, or Salesforce
• Solid knowledge of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, New Relic, or Prometheus