Senior Manager, Incident Management

Job Summary

Leading a high-performing team, the full-time Senior Manager, Incident Management will oversee the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles while ensuring the resilience and scalability of the global SaaS ecosystem remotely.

Key responsibilities

• Lead, mentor, and develop a team of Site Reliability Engineers (SREs), promoting a culture of accountability and continuous learning
• Architect observability across complex business processes and partner with stakeholders to define Service Level Objectives (SLOs) for critical integrations
• Own the Major Incident Response process, ensuring efficient "War Rooms" and leading Root Cause Analysis to drive improvements

Required qualifications

• 8+ years of experience in Site Reliability Engineering, DevOps, or Production Engineering, including 2+ years in a management role
• Strong understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, Workday, or Salesforce
• Proficient in networking concepts and tools, as well as observability platforms like Datadog or Splunk
• Ability to effectively communicate technical risks to non-technical stakeholders